Influential reviewer Consumer Reports says that it no longer recommends Microsoft Surface tablets and laptops. From that data, the organization estimated that 25% of Microsoft laptops and tablets will encounter some problem within two years of ownership.
Jerry Beilinso of Consumer Reports said "we survey our subscribers every year about numerous products they own". The rep added that they don't believe the findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation. It also claims it can not recommend Microsoft devices with detachable keyboards (ie, the June Surface Pro) or clamshell Surface laptops.
"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", the firm said in a statement.
The consumer group says Microsoft machines have performed well in laboratory testing.
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Microsoft wants to lock you into its Surface ecosystem with an interesting upgrade promotion, but maybe now's not the time to buy a Surface laptop or desktop. Those products, along with the rest of the Surface lineup, were supposed to help Microsoft eat away at the laptop and tablet market share (both revenue- and shipment-wise), which is now dominated by Apple. It seems that the breakage rate was considerably higher compared to other brands. That prediction is based on surveying the company's own subscribers who own current Microsoft hardware, and collating details on any issues they might have encountered. The power and form factor of Microsofts Surface line are almost unparalleled but if they can't consistently pump out devices that don't experience immediate defects past the normal wear and tear, I don't think their will be many people that remain loyal to the brand.
Microsoft defended the reliability of its laptops and tablets. The report does not specify how many users experienced this.
Apple remains the most reliable laptop and tablet brand, according to Consumer Reports' survey. Consumer Reports estimates that about 25-percent of these devices result in such, particularly the ones which have been used over two years.