HP Recalls Laptops Over Fire Risk


The batteries can overheat, posing fire and burn hazards. There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs.

Consumers are being asked to go to HP's website to find out if your model is affected, and install an update that will put the device in "battery safe mode" until it can be replaced.

They were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above. "For this reason, it is extremely important to check whether your battery is affected".

The batteries, manufactured in China, were sold separately at Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites for between $50 and $90.

'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.

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The company received eight reports of these lithium-ion batteries overheating, melting, or charring, as well as one report of a minor injury caused by the malfunctioning batteries. The process involves downloading and installing the Battery Program Validation Utility provided by the company to quickly and easily determine whether or not the battery needs to be replaced, and the whole process only takes up 30 seconds of customers' time. As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement.

'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.

Affected models include HP ProBook, HP ZBook, HP x360, HP Envy m6, HP Pavilion x360 laptops and more. If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode".

"During the reboot process, an option will be presented to enable Battery Safety Mode". Additionally, they are providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor.